Delivery Terms

Our aim is to process and dispatch all orders within 1-3 business days of receiving them. We estimate the products to reach you within 5 days of ordering. However, rural mining towns or areas may take up to 5-7 working days. Tracking numbers, if applicable, are included in dispatch confirmation emails.

AUSTRALIA

All orders will be sent via Fastway Courier. This will be Tracked shipping at the time of checkout. Tracking details will be in “completed order” confirmation emails.

Please note, this is a business day service. Any orders placed over a weekend will not be processed until the following Monday.

Orders are generally received within 3-5 business days

Delivery when using this service can take up to five working days. If your order has not arrived within the time frame, please email info@masaun.com.au and we will help to resolve this immediately.

NEW ZEALAND

All orders will be sent via Fastway Courier. This will be Tracked shipping at the time of checkout. Tracking details will be in “completed order” confirmation emails.

Please note, this is a business day service. Any orders placed over a weekend will not be processed until the following Monday.

Orders are generally received within 4-7 business days

Delivery when using this service can take up to seven working days. If your order has not arrived within the time frame, please email info@masaun.com.au and we will help to resolve this immediately.