Faqs

Shipping Information

All orders will be packed and dispatched within 1-3 working days.

We estimate the products to reach you within 5 days of ordering. However, rural mining towns or areas may take up to 5-7 working days.

Yes, we currently only ship to Australia and New Zealand. As we grow we will be expanding to other countries.

Orders and returns

You are entitled to a refund for items you purchase from ḾAS AÚN if the item:

  1. Was purchased within 14days.
  2. Faulty and the fault or defect was not pointed out to you prior to purchase.

ḾAS AÚN reserves the right to reject refunds beyond the refund period limit, or items that are not in the same condition as they were purchased.

We are unable to make any changes, size amendments or cancel an order in any instance once it has been placed.

You must enter the discount code at the checkout page in the ‘coupon code’ field and then click ‘apply code’.

All prices for items on sale are only valid during the sale period and as such ḾAS AÚN does not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items.

Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.

Please don’t hesitate to contact our customer service team at info@masaun.com.au