Terms and Conditions

LIABILITY

ḾAS AÚN does not accept liability for any loss or damages caused by this website, or any website linked to this website. ḾAS AÚN reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.

If you have a product/products you would like to return or exchange please follow the instructions below.

RETURNS/EXCHANGES

Products purchased from ḾAS AÚN may be returned for an exchange or store credit within 14 days of purchase. All items must have their original tags attached and be unworn and unwashed.

DEFECTIVE PRODUCTS

If you believe you received a product that is defective, firstly let us apologise. Please submit a return request and attach a photo of the defective product. Once your request is approved, please return the defective product to us and we can send a new one to you.

MIS-PACKED ORDER

If you received a product that differs from what you ordered, we apologise. Please submit a return request and include the details for the product you received instead (style name, color, size). Once your request is approved you will receive a prepaid shipping label so you can return the item you received. Once the package arrives at our warehouse, we will re-send the product you originally ordered.

WE DO NOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS OR PRODUCTS PURCHASED AT EXPOS OR SPECIAL/EXCLUSIVE EVENTS

SHIPPING

Our aim is to process and dispatch all orders within 1-3 business days of receiving them. Tracking numbers, if applicable, are included in dispatch confirmation emails.

AUSTRALIA

All orders will be sent via Fastway Courier. This will be Tracked shipping at the time of checkout. Tracking details will be in “completed order” confirmation emails.

Please note, this is a business day service. Any orders placed over a weekend will not be processed until the following Monday.

Orders are generally received within 3-5 business days

Delivery when using this service can take up to five working days. If your order has not arrived within the time frame, please email info@masaun.com.au and we will help to resolve this immediately.

NEW ZEALAND

All orders will be sent via Fastway Courier. This will be Tracked shipping at the time of checkout. Tracking details will be in “completed order” confirmation emails.

Please note, this is a business day service. Any orders placed over a weekend will not be processed until the following Monday.

Orders are generally received within 4-7 business days

Delivery when using this service can take up to seven working days. If your order has not arrived within the time frame, please email info@masaun.com.au and we will help to resolve this immediately.